Business Process Outsourcing or BPO is divided into a variety of segments like customer service, payroll processing and inventory management. The BPO industry is going through a massive boom in India and the clients are spread all over the world, for instance in Europe and in U.S.A.
Thanks to the growth that this industry is facing, a lot of job opportunities have been created for graduates all over India. The lucrative pay packages that are offered to the employees, is definitely a driving force behind attracting a lot of youngsters to this sector.
Streams/Branches: BPO courses comprise a variety of fields like:
- Speech and Voice Modulation
- Database Basics
- Call Handling Techniques
- Customer Service
- Niche BPO
- Comprehensive BPO
- Selling Skills
- Transactional BPO
Eligibility: As far as the eligibility for jobs in the BPO sector is concerned, the applicants need a graduation degree in any field. There are no additional degrees, diplomas or certificates required to get jobs in the BPO sector. It is highly recommended that the people who are interested to join the BPO industry have good communication skills and fluency in the English language.
Best Institutes that offer BPO Courses in India: There are a number of institutes that offer BPO courses in India. Take a look at the list below for the names of those institutes:
- Aptech (exists in all major cities)
- Lason India (Bangalore)
- Enoma (Mumbai)
- Next (Hyderabad, Bangalore, Pune, Mumbai, Visakhapatnam and Chennai
- Brainware (in all major cities)
- Excellionne (New Delhi)
- NIIT Uniqua (Kolkata)
What Are the Prospects / Future: After the successful completion of the course, the students can get employment as executives for customer support, voice based support, team leaders in call centers, and customer care executives in domestic as well as international BPOs.